Returns & Exchanges
At ApolloGem, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. Whether you need a different size or a full refund, our team is dedicated to making your exchange process as effortless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely place your unworn garments with original tags attached into the shipping box, ensuring you include the provided packing slip.
Ship It Back
Download and print your pre-paid shipping label, attach it to the exterior of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing