Frequently Asked Questions
Everything you need to know about your ApolloGem experience.
What materials are used in ApolloGem jewelry?
We use premium materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones to ensure long-lasting brilliance and durability.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and water. Store them in the provided ApolloGem pouch when not in use.
Can I track my order?
Yes, once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer a warranty on your products?
Every ApolloGem purchase includes a 12-month limited warranty that covers any manufacturing defects to give you complete peace of mind.